Simple. One of the features of some key drop down menus in Now Sorted is that if an item doesn’t appear on the list, you can simply type in the item you want and it will operate for that particular person in that particular vault.
So, for example, say you had two passports: one for Australia and one for Europe: when you go to the drop down menu in Documents, you will see Passport as an item – but you have two. First, type in Passport Australia and its details (and upload a copy as you wish). Next, type in Passport EU with relevant details (and upload as required).
Problem solved: two different documents of the same type and handled by using the ‘type over’ feature.
Easy. As it should be.